Client satisfaction survey results

January 22, 2014
The results are in! At the end of 2013, we asked all of our clients to provide us with feedback to get a better understanding of where we can improve. We would like to thank everyone who completed the survey. Click HERE to see the summary and HERE to see the complete results. 
The survey also clearly indicated the confusion between “Certification” and “Membership” in the association. Certification provides you with your regular inspections, which allows you to use your IPPC stamp and manufacture/repair/heat treat wood packaging destined for export. As a Certification client, you are provided with information on changes to the CWPCP program and rules concerning wood packaging. 
Membership in the Canadian Wood Pallet & Container Association is voluntary, and is not included in the cost of Certification. Being a member of the CWPCA provides you with industry representation, networking, promotion for the wood packaging industry and our members. We strive to be a knowledge centre for our members, sharing information on the industry but also on ways in which to improve and grow their business. For more information on becoming a member the Association, the membership fees & benefits.  
Please note that all survey responses were anonymous. Should you have specific concerns or questions, please don’t hesitate to contact our Program Coordinator at or 877-224-3555, ext. 203. 


PO Box 280 ,Carleton Place, ON, K7C 3P4
T. 613.521.6468 or 1.877.224.3555 F. 866.375.1835
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